Share your self-service experience

Help make self-service accessible for everyone

Have you used a self-service kiosk that was easy to use? Or one that left you feeling frustrated or excluded? We want to hear about it.

Whether your experience was positive or negative, your feedback helps identify what good accessibility looks like and where organisations need to do better.

Simply tell us what happened, where it happened, and, if possible, upload a photo or short video.

What happens next?

Every submission is reviewed by our team of accessibility experts.

Where appropriate, we'll contact the organisation responsible for the kiosk to make them aware of the issue, share practical recommendations, and encourage improvements.

We also use anonymised insights to identify common accessibility challenges and help raise standards across the self-service industry.

We promise that your experience won't just disappear into a database - it can help create real change.

What kind of feedback can I share?

We'd love to hear about experiences such as:

• A kiosk that was easy and accessible to use.
• A kiosk that was difficult or impossible to use because of accessibility barriers.
• Features that worked particularly well.
• Improvements that would have made the experience easier.

You can include:

• The business or organisation
• The location
• A description of what happened
• Photos or videos (optional)